Refund Policy

All sales are final. Once a purchase is completed and payment is processed, we do not offer refunds, exchanges, or cancellations for any digital products sold on Fiyova.

This policy applies to all digital products, including but not limited to:

• Software applications and tools
• Digital templates and design assets
• E-books and written content
• Online courses and educational materials
• Digital graphics, illustrations, and media files
• Any other downloadable digital content

Digital products differ from physical goods in several important ways that make refunds impractical:

• Instant Access: Digital products are immediately accessible upon purchase, making it impossible to "return" them
• No Physical Return: Unlike physical products, digital files cannot be physically returned
• Replication Risk: Once downloaded, digital products can be easily copied and retained even after a refund
• Intellectual Property: Digital products contain intellectual property that cannot be "unused" once accessed

This policy protects both our business and ensures fair treatment for all customers.

To ensure you make an informed purchase decision, we strongly encourage you to:

• Read Product Descriptions: Carefully review all product details, features, and specifications
• Check Previews: View product previews, screenshots, or demo videos when available
• Review System Requirements: Ensure your system meets all technical requirements
• Read License Terms: Understand the usage rights and restrictions for each product
• Check Compatibility: Verify that the product is compatible with your intended use case
• Contact Support: Reach out to our support team with any questions before purchasing

By completing a purchase, you acknowledge that you have reviewed the product information and agree to this no-refund policy.

After your purchase is completed:

• You will receive an email confirmation with your order details
• Download links will be provided immediately after payment confirmation
• You can access your purchased products through your account
• Download links remain active for future re-downloads

Once you have accessed or downloaded a product, the sale is considered final and no refund will be issued.

There are no exceptions to this policy. This includes, but is not limited to:

• Change of mind or buyer's remorse
• Accidental purchases
• Duplicate purchases
• Technical issues (we will work to resolve technical problems, but refunds are not provided)
• Compatibility issues (customers are responsible for verifying compatibility before purchase)
• Dissatisfaction with product quality or features
• Inability to use the product
• Product updates or new versions being released

If you experience technical issues with a purchased product, we are committed to helping resolve them:

• Support Assistance: Contact our support team for help with download issues, access problems, or technical difficulties
• Product Updates: We may provide updates or fixes for products when available
• Alternative Solutions: We will work with you to find solutions to technical problems

However, technical support does not constitute grounds for a refund. We will make every effort to resolve issues, but refunds will not be issued for technical problems.

In the rare event of a payment processing error (such as duplicate charges or incorrect amounts):

• Contact us immediately with details of the error
• We will investigate the issue with our payment processor
• If an error is confirmed, we will work to resolve it appropriately
• This may include refunding the erroneous charge, but not the original purchase

Payment processing errors are different from product refunds and will be handled on a case-by-case basis.

If you initiate a chargeback or dispute with your payment provider:

• We will provide evidence of the completed transaction and product delivery
• Your account may be suspended pending resolution
• Access to purchased products may be revoked
• We reserve the right to take appropriate action to protect our business

Chargebacks initiated without valid reason may result in permanent account suspension and legal action.

While we do not offer refunds, you have the right to:

• Receive accurate product descriptions and information
• Access purchased products as described
• Receive customer support for technical issues
• Re-download purchased products when needed
• Contact us with questions or concerns